FAQs

MONEY ORDERS

Please select the category below to which your question pertains:

  1. Purchasing a MoneyGram Money Order
  2. Filling out and using a MoneyGram Money Order
  3. MoneyGram Money Order Features and Designs
  4. Cashing a MoneyGram Money Order
  5. Money Order Status Verification
  6. Handling uncashed, lost, stolen, or damaged Money Orders
  7. Claim Card Process for refunds and photocopies
  8. Consumer Protection
  9. Gift Certificates

1.

PURCHASING A MONEYGRAM MONEY ORDER

Where can I purchase a Money Order?
MoneyGram Money Orders can be purchased with cash at many supermarkets, financial institutions, check cashers, or other independent retailers. Look for locations displaying MoneyGram® Money Order signs.
Can I purchase a Money Order outside of the United States?
Some military bases outside of the United States sell MoneyGram Money Orders.

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2.

FILLING OUT AND USING A MONEYGRAM MONEYORDER

How do I fill out a MoneyGram Money Order?
MoneyGram Money Orders should be completely filled out immediately after purchase.
  1. On the PAY TO THE ORDER OF line, write the name of the person or business you are making the payment to
  2. On the PURCHASER SIGN HERE line, sign your first and last name
  3. On the ADDRESS line, write your complete street address including city, state, and zip code
MoneyGram Money Orders should be completely filled out immediately after purchase.

If you need to include an account number on the money order for a payment to a company, you may write it next to your signature or above your address. Do not write anything on the PAY TO THE ORDER OF line other than the person/company you are sending the money order to.
Should I keep my money order stub/receipt?
Yes, the money order stub/receipt should be kept for your records as proof of purchase. The money order number on the stub/receipt will be needed if you ever have to contact MoneyGram about your money order.
If I make a mistake can I change the name of who I made the money order out to?
No, alterations should not be made once you fill out the money order. You will need to submit a claim card.
What if I already filled out the money order but no longer need it for the payment I was going to make?
If the money order is not altered and in good condition, you may try to cash the money order at your bank or a check cashing store. Once you are with a teller, write the following phrase: "Not Used for Purpose Intended" on the back of the money order. We suggest that you contact your bank or check casher before going to the location.

If you are unable to cash the money order you may request a replacement check by submitting a claim card.
Can I send a Money Order to a country outside of the United States?
MoneyGram recommends that you check with the person or company prior to sending the money order to verify their financial institution’s cashing and/or deposit policies. If the person or company chooses to accept the money order, their financial institution may hold the money order until it clears. There may also be a difference in the value of the money order if the financial institution exchanges the US dollars for the local currency.

MoneyGram also offers money transfer services to 190 countries and territories with a network of over 180,000 agent locations throughout the world that may be a better choice for you. Click here to learn more about this convenient option.

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3.

MONEYGRAM MONEY ORDER FEATURES AND DESIGNS

What does a MoneyGram Money Order look like?
The standard MoneyGram money order has a perforated side or top stub that should be removed and kept for your records. The stub is your proof of purchase and provides you with the money order number. Please keep the stub as you will need it to track the status of your money order.

The standard MoneyGram money order has a perforated side or top stub that should be removed and kept for your records
How can I tell if my MoneyGram Money Order is authentic?
Authentic MoneyGram Money Orders have a heat reactive icon that will disappear and reappear as heat is applied (like when you press your thumb to it). The border of the amount box also displays the message "MoneyGram Payment Systems" when examined with a magnifying glass. If these security features do not work or are not present, please contact customer service for further instructions.

Authentic MoneyGram Money Orders have a heat reactive icon that will disappear and reappear as heat is applied
Where is the Money Order number on the money order?
The money order number is typically located along the left side in red or black ink and on the upper right corner near the date of purchase.

The money order number is typically located along the left side in red or black ink and on the upper right corner near the date of purchase

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4.

CASHING A MONEYGRAM MONEY ORDER

I received a Money Order, where can I cash it?
A MoneyGram Money Order can be deposited into your bank/credit union account or cashed at many check cashing locations. Each location has their own policy for cashing money orders and may charge a fee to cash the money order. Most check cashing locations will require ID to cash the money order. Please refer to your local yellow pages for check cashing locations near you.
I don’t have a bank account, can I still cash my money order?
MoneyGram Money Orders can be cashed at many check cashing locations. Each location has their own policy for cashing money orders and may charge a fee to cash the money order. Most check cashing locations will require ID to cash the money order. Please refer to your local yellow pages for check cashing locations.
I don’t have an ID to cash my money order, can I give it to someone else to cash/deposit?
MoneyGram does not recommend that a money order/refund check be signed over to a third party. Ultimately the decision to accept a third party money order/refund check is up to the bank or check casher.

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5.

MONEY ORDER STATUS VERIFICATION

I purchased a Money Order and sent it to a person/business, how can I find out if it has been cashed?
You can find out if your Money Order has been cashed by calling our automated line at 1-800-542-3590. You will need to enter your money order number and the exact dollar amount of your money order.
I sent my Money Order to a company/person and they say they never received it. What do I do now?
If it has been less than 2 weeks since you mailed your Money Order it is likely your money order may still be in the mail. If it has been more than 2 weeks since you mailed the Money Order, you may request a photocopy or refund by completing a claim card.
I sent my Money Order to a company/person through the mail, how long does it take for them to receive it/cash it/credit my account?
It is up to the company when they will actually deposit/cash the money order or credit your account. You need to check with the company/person to determine the status of credit to your account. Allow at least 2 – 3 weeks for the company to receive the money order in the mail.

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6.

HANDLING UNCASHED, LOST, STOLEN OR DAMAGED MONEY ORDERS and REFUNDS

Can I put a stop payment on a Money Order I purchased?
No, you cannot request a stop payment on a MoneyGram Money Order. However, you can request a refund by completing a claim card. If your Money Order is cashed before the refund is processed you will receive a photocopy provided you include the $15.00 processing fee.
What do I do if the Money Order I purchased is lost or stolen? How can I get my money back?
Please submit a claim card for a replacement/refund.
I lost my Money Order and it was NOT filled out (it was blank) how can I get my money back?
If you are the purchaser and you have the money order number and the money order was not filled out before it was lost, you may request a replacement through a claim card. If the Money Order remains uncashed throughout the processing timeframe a replacement will be sent to you. If the money order has been cashed, your money order will not be replaced or refunded. Instead, a photocopy will be sent to you, provided the $15.00 fee was included with the claim card.

MoneyGram recommends you always fill out your Money Order completely as soon as it is purchased.
The post office sent me a letter with my damaged money order, what do I do now?
Please send MoneyGram the original, damaged Money Order with a completed claim card to request a replacement. Include a letter explaining why are you are requesting a refund as well as a copy of the stub/purchaser's receipt. Always keep a copy of the money order for your records.
I don't know the serial number because I lost my stub/receipt and the Money Order, can I still get my money back?
Please submit a money order number search form.

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7.

CLAIM CARD PROCESS FOR REFUNDS and PHOTOCOPIES

How can I find out who cashed my Money Order?
You can find out who cashed your MoneyGram Money Order by requesting a photocopy. You will receive a front and back copy of the money order which will show you who endorsed and cashed the money order.

There are two options for obtaining a photocopy: Our customer service representatives do not have access to view who cashed your MoneyGram Money Order
I know my Money Order was cashed but the company/person I sent it to says they haven’t received it, how can I found out who cashed it?
You can submit a claim card to request a photocopy from MoneyGram which will show you who endorsed and cashed it.
How does the claim card process work?
The Claim Card Process can be used to request a refund or photocopy of your Money Order. Depending on the status of your Money Order at the time the claim card is processed, either a photocopy of the front and back of the cashed Money Order or a refund check will be mailed to you.

The Claim Card Process is not a stop payment. A replacement check will be issued if the Money Order does not cash before processing is complete.

The process requires the purchaser to include:
  • A completed and legible claim card
  • A $15.00 non-refundable processing fee made payable to MoneyGram International (payable by check or Money Order)
  • A copy of the stub/purchaser’s receipt.
  • The Money Order number and dollar amount.
To avoid processing delays please note the following:
  • Keep the original stub/purchaser’s receipt for your records
  • Failure to include a copy of the stub/purchaser’s receipt will delay processing
  • Incomplete or illegible Money Order Claim Cards will delay processing
  • If the Money Order has not been cashed and the fee is not included, the fee will be deducted from the refund amount
  • If the Money Order has been cashed, but the fee is not included, the photocopy will not be sent
  • If you have more than one Money Order, you must complete one claim card for each request
  • If you have more than one Money Order, the non-refundable processing fee must be included for each request
How long does the Claim Card Process take?
Most refund/photocopy requests are processed within 30 days; however, please allow up to 65 days for total processing. Providing complete and legible information allows claims to be processed more quickly.
Is there any way to speed up the Claim Card Process?
If you are requesting a photocopy for a cashed Money Order you may be able to send a photocopy request via our ExpressPayment® service. This takes 3 business days to process and is delivered to you by fax. A $24.00 fee applies. Certain restriction may apply.
What do I do if I still have the original Money Order?
You can cash or deposit the Money Order, or send the original Money Order with a claim card request for a refund. Keep a copy of the Money Order and the original stub for your records.
What if my MoneyGram Money Order has been damaged?
Send in the original, damaged Money Order with your claim card request. Keep a copy of the Money Order for your records.

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8.

CONSUMER PROTECTION

Someone sent me a Money Order for more than I was expecting, what should I do?
If someone sends you a Money Order for more than you agreed upon, this is a scam. The scam consists of the “buyer” sending an overpayment requesting that you send the “buyer” the difference. The money order or check will be returned as not valid and you will be responsible for the full amount. If you are selling an item or renting an apartment advertised on the Internet and you receive a communication from a potential buyer that wants to conduct business this way you should refuse.
Are Money Orders a good way to pay for purchases made on the Internet?
Money Orders are a very convenient way to send money through the mail. However, a basic rule to remember with online purchases is that you should use an escrow service that guarantees delivery of product. Whenever you are dealing with someone you do not know personally you should use every precaution to prevent losing your hard earned money. Once you send a money order to someone you do not know there is no guarantee you will receive your product.
For more information regarding internet scams and Money Order fraud please contact the following resources;

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9.

GIFT CERTIFICATES

Where can I cash a MoneyGram Gift Certificate?
A MoneyGram gift certificate can be redeemed at the retail location that is on the MoneyGram Gift Certificate.
Can a gift certificate be redeemed for cash instead of merchandise or services?
Each retailer has its own policy on gift certificate redemption. In most cases, retailers require all or most of the face value of the gift certificates to be redeemed for products and services.

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